Our Shipping Policies
Upon checkout, customer has the option to choose UPS regular ground shipping, 2nd day air or overnight air saver. Our charges for UPS shipping are based on dimensional weight. These charges will be displayed on your online receipt when you place an order. We are located in Pennsylvania. If orders are received by 1:00pm Eastern Standard Time, we will make every attempt to ship your order out the day it is received, Monday through Friday. Please allow 1-3 business days for delivery on the East Coast, 3-5 business days for the Midwest, and 5-7 business days for the West Coast. UPS ground service deliveries are made on Mondays through Fridays. We are unable to ship any packages out on Saturday or Sunday. Do not count Saturday, Sunday or holidays in the estimate for the number of days for your gift to arrive at its destination. (Example: If your gift is shipped on Monday, and it takes 5 business days to arrive, it will not get to its destination until the following Monday.)
Overnight shipping, 2nd day air are all available at an extra charge as shown at checkout. Please keep in mind that if you tell us to ship your gift by overnight air saver, those charges may range from approx. $50 - $100 or more than normal ground shipping, depending on the size of the package and the destination. 2nd day air charges are less than overnight charges, but usually range from $35 - $75 depending on the size of the package and the destination. If Saturday delivery is required, that usually adds an additional $15-$20 on top of the regular air charge. That extra Saturday delivery charge will need to be added to your total after we receive your order. These are all UPS charges, not our own charges.
If an incorrect address or incomplete address is provided, UPS will charge us an additional address correction fee. Such pass-through fees will be billed to you after delivery. Please be sure to provide complete and accurate address information, including proper suite and apartment numbers. The UPS address correction charge for ground service is $14.50 per package and $15.50 for all air shipments. Incorrect shipping information may delay your order or may result in not receiving it at all. If the gift comes back to us, there will be additional shipping charges to have it reshipped to the correct address, as well as UPS return shipping charges when the package is sent back to us.
If you are sending a gift to a patient in the hospital or a guest in a hotel, please make absolute certainty that the recipient will be there once the gift arrives. If you have doubts about this, please ship the gift to the recipient's home address. If the gift comes back to us, there will be additional shipping charges to have it reshipped to the new address, as well as UPS return shipping charges when the package is sent back to us.
Our Hand-Delivery Policy
We hand-deliver orders to Hanover-17331 and McSherrystown-17344. (We also hand-deliver to some addresses in Abbottstown-17301, Littlestown-17340, New Oxford-17350 and Spring Grove-17362. However, some addresses in these zipcodes may be outside of our hand-delivery area. Please call us for exact limits of our delivery area.) If your order is to be sent to someone within our local hand-delivery area, please choose that option at checkout. Hand-delivered gifts will normally be delivered within 24-48 hours provided proper recipient address and phone number is correctly supplied, and recipient can be reached by phone prior to delivery. Whenever possible, we will deliver the gift the same day that the order is received, Monday through Friday. We do not deliver on Saturday or Sunday.
Shipping to Post Office Boxes
UPS cannot deliver to post office boxes. If a post office box is the only address you can provide, we can send the gift by the USPS. Please call us to make arrangements for us to take the gift to the post office.
Shipping to International Addresses
If you wish to place an order for out-of-the-country delivery, please call us - 717-632-6150. Appropriate shipping charges will then be calculated through the USPS. These charges cannot be calculated on the website.
Shipping Multiple Gifts to One Address
If you order several gift combinations to all be shipped to the same address, we may need to ship them in multiple boxes, depending on what is ordered. We will use the fewest boxes possible, in order to minimize the UPS shipping costs. However, it may be necessary to add additional UPS charges to the order for multiple boxes. We will email you with any additional costs.
Because all of our gifts are custom-designed when ordered, they are not returnable, unless something is damaged or defective. In this case, either a replacement, refund or store credit will be issued.
For individual non-food items ordered that are not part of a custom-designed gift, a 25% restocking fee will be charged for all items returned. These returns must be made in 7 to 10 business days from receipt of merchandise. Original shipping charges and return shipping charges will not be reimbursed. Food items can not be returned.
Our Product Substitution Policy
In those rare instances when demand outstrips supply of a particular item within a gift combination, we reserve the right to replace that item with one of equal or greater value. Also, during hot summer months, chocolate items may need to be substituted with another food item that can withstand hot temperatures while being shipped. During cold winter months, fruit and bottled liquids cannot be shipped.
Gifty Baskets and Flowers is completely dedicated to your total satisfaction. Quality and service are our number one priorities. If you have any suggestions or comments, please email us at firstname.lastname@example.org.
Our Contact Details: Gifty Baskets and Flowers, 43 Frederick Street, Hanover, PA 17331
Phone - 717-632-6150 Toll-free - 877-632-6150